Help

Getting Yoono is easy - you can download Yoono directly from Yoono.com, or find us in the Firefox Add Ons directory. Downloading and installing is easy - just click on one of the download buttons on the Home Page (for browser add on or desktop version) or click on the "Browser Add-on" or "Desktop" links at the top of the page to get started.

Once you've installed Yoono, the sidebar will open and you will see icons for each service that Yoono supports. Simply click on the service you want to connect Yoono to and you'll be guided through the process of connecting your services. Note that for Facebook it is recommended that you select the "Keep me logged in" checkbox on the Facebook sign in page to prevent needing to sign in daily.

Yoono is available as either a browser add-on, standalone desktop application, and an iPhone/iPad App. The browser add-on work with Firefox 3.6 and above, or Chrome 8 and above. We do not currently support Safari or Opera. Yoono Desktop version is supported on Windows, Mac (Intel based Macs only) and Linux.

No you don't.

If you don't see an answer to your question in the FAQ, you can search for answers to your question in the search widget on this page or visit our custom support page powered by Get Satisfaction to ask us a question - you may find the answer there already but if not, we promise to answer it promptly!

We've tested Yoono with many other popular add-ons but of course there are lots of add-ons for Firefox so it is impossible to test them all. The only conflict we are currently aware of is with the "NoScript" add-on which causes the Yoono Share feature to not work correctly. If you discover other incompatibilities, please let us know so that we may try to find a solution to the issue.

Yoono only stores this information when necessary to automatically log you on to the particular service(s) you have provided login information for. If a service provides a way to log you in via Yoono without storing this information (Facebook, MySpace, Twitter, and Friendfeed for example allow this), we use that method. If the service does not provide this capability (IM services for example), then we store your login information, solely for the purpose of automatically logging you in to the service when you launch Yoono. In each case, Yoono provides the most private and secure option possible given the limitations of the services you are connecting to.

Absolutely. Please read our Privacy Policy and Terms of Use for additional information and detail.

Yoono is committed to making sure the connections to your services work flawlessly. Occasionally services become disconnected due to outages with the third party services or within Yoono itself. We try to fix these outages as quickly as possible though sometimes we are dependent upon the service you are connecting to come back online. If you experience a disconnect, let us know on our Get Satisfaction support page as it will help us troubleshoot these issues.

Yes, Yoono supports multiple accounts for most of the social networks we support, including Twitter. We do not currently support multiple accounts for IM services but are working on it! To add multiple accounts for a service, go to the set up screen (select "Manage Social Networks/IMs" from the Main Menu) and for services you already have connected to Yoono, select the green button with drop down arrow. You will see the ability to add or remove accounts for that service.

Yes, Yoono allows you to create groups of users across services (i.e. a Yoono group can have members from Facebook, Twitter, etc.). To add a user to a group or create a group, select the "More" link on any update and select "Group". Alternatively, from the Main Menu select "Options" - within the Options panel for each service you will see a "Groups" tab where you can create or add to groups.

Yes, simply select "Options" directly from the pop up alerts window to configure your alerts. You can turn off these notifications or change the amount of time they display. Additionally, in the Options panel (select "Options" from the Main Menu) you can manage these alerts individually for each service (Facebook, Twitter, AIM, etc.).

If you are using Firefox, from the Firefox menu select Tools>Add-ons. In the add-ons dialog, click "Find Updates" - if there is a newer version of Yoono Firefox will let you know. If you are using Internet Explorer, from the drop down menu on the Yoono icon on the IE main toolbar, select "Check for updates". If you are using Yoono Desktop, simply select "Check for Updates" from the Main Menu.

There are a bunch of ways to stay up to date on Yoono - pick the one that's most convenient for you:

• Subscribe to the Yoono Blog via RSS
• Follow us on Twitter
• Become a Fan on Facebook

Click the "Feedback" tab you see on this and other pages on yoono.com or visit our Get Satisfaction powered support page to give us an idea, see ideas submitted by other users, find an answer to a question you have, or just give us props!

To uninstall the Yoono browser add-on, open the add-on or extension manager of your browser. For Firefox on Mac and for Chrome it's in the Tools menu. For Firefox on Windows, it's in the main Firefox menu. For Yoono Desktop Windows version, you can uninstall from the Windows Start menu. For Mac, simply drag the program icon to the trash. You will be guided through the uninstall process and will have the option of deleting your account when you finish.

The profile selector lets you know which account you are currently signed in to on a particular browser tab. This is necessary to distinguish accounts when you have multiple accounts for a particular service set up (for example more than one Twitter account). You can use it to toggle between accounts within a particular browser tab. Select "Home" to load the home page for the selected service, logged in with selected account. Select "switch to" to reload the page you are currently viewing with a particular account - this can be used for example on websites with Facebook connect support to log you in automatically.