Help

Getting Yoono is easy - you can download Yoono directly from Yoono.com, or find us in the Firefox Add Ons or Internet Explorer Add Ons directories. Downloading and installing is easy - just click on one of the download buttons on the Home Page or Features Page to get started.

Once you've installed Yoono, the sidebar will open and you will see icons for each service that Yoono supports. Simply click on the service you want to connect Yoono to and you'll be guided through the process of connecting your services. Note that for Facebook it is recommended that you select the "Keep me logged in" checkbox on the Facebook sign in page to prevent needing to sign in daily.

Yoono currently supports Firefox version 2 and 3 and Internet Explorer version 7 and 8. IE is supported on Windows and Firefox is supported on Windows, Mac, and Linux. We do not currently support Safari or Google Chrome but plan to do so in the future.

Yoono registration is optional but allows you to more easily manage Yoono across several computers and be notified when Yoono has new and improved versions ready. To register, click on the registration link below the social network and IM icons on the set up screen during installation.

If you originally provided an email address when you registered, you can click on the forgot password link within the login flow. Click on the forgot password link, enter the email address you registered with, and Yoono will send you your login information to that address. If you did not provide an email address when registering, you will need to re-register.

We are always looking to add additional social networks and IM services to Yoono and are actively working on new ones. Our goal is to support the most popular services out there and the ones you care about most. Have one that you'd like to see? Let us know by clicking the Feedback tab on this page.

If you don't see an answer to your question in the FAQ, you can search for answers to your question in the search widget on this page or visit our custom support page powered by Get Satisfaction to ask us a question - you may find the answer there already but if not, we promise to answer it promptly!

Some Firefox themes have bugs that prevent them from working properly with add-ons such as Yoono. We have created fixes ourselves for these themes and you can download them here:

• Aero Fox
• Aero Silver Fox
• Aquatint Black Gloss
• Gradient iCool
• iFox
• iFox Graphite
• iFox Smooth
• JetFox Aqua
• My Firefox
• Vista Aero
• Foxdie Blue
• Office 2007 Black

Yoono only stores this information when necessary to automatically log you on to the particular service(s) you have provided login information for. If a service provides a way to log you in via Yoono without storing this information (Facebook, MySpace, Twitter, and Friendfeed for example allow this), we use that method. If the service does not provide this capability (IM services for example), then we store your login information, solely for the purpose of automatically logging you in to the service when you launch Yoono. In each case, Yoono provides the most private and secure option possible given the limitations of the services you are connecting to.

The Discovery widget shows you related websites, videos, images, and more based on the web page you are viewing. In order to do this, keywords are extracted from the page you are viewing and sent to Yoono, along with the URL, without any personally identifiable information. This anonymous browsing data is used to send back related info shown in the Discovery widget and as a way for Yoono to continually improve recommendations.

Absolutely. Please read our Privacy Policy and Terms of Use for additional information and detail.

Yoono is committed to making sure the connections to your services work flawlessly. Occasionally services become disconnected due to outages with the third party services or within Yoono itself. We try to fix these outages as quickly as possible though sometimes we are dependent upon the service you are connecting to come back online. If you experience a disconnect, let us know on our Get Satisfaction support page as it will help us troubleshoot these issues.

Currently Yoono does not support multiple accounts though we may do so in the future. We recommend you use the User Profiles capability on your computer (i.e. Windows or OS X profile) to use Yoono with different accounts. If you are a Firefox user, you can also set up individual user profiles for Firefox only if that better meets you needs.

Yoono currently does not support changing your username.

Yes! From the Friends widget drop down menu (arrow in the upper right corner of the widget), select Options. Select "General" from the bar at the top and you can turn off these notifications or change the amount of time they display. Additionally, you can select each service (Facebook, Twitter, AIM, etc.) from the icons at the top and then turn notifications on or off for each of them individually.

If you are using Firefox, from the Firefox menu select Tools>Add-ons. In the add-ons dialog, click "Find Updates" - if there is a newer version of Yoono Firefox will let you know. If you are using Internet Explorer, from the drop down menu on the Yoono icon on the IE main toolbar, select "Check for updates".

There are a bunch of ways to stay up to date on Yoono - pick the one that's most convenient for you:

• Subscribe to the Yoono Blog via RSS
• Follow us on Twitter
• Become a Fan on Facebook
• Visit our MySpace Page

Click the "Feedback" tab you see on this and other pages on yoono.com or visit our Get Satisfaction powered support page to give us an idea, see ideas submitted by other users, find an answer to a question you have, or just give us props!

To uninstall Yoono, simply click on the drop down menu arrow next to the Yoono button on your browser's main toolbar and select "More>Uninstall Yoono". You will be guided through the uninstall process and will have the option of deleting your account when you finish.